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Technical Support

easy-forex® Trading Platform is a standard web application that does not require any downloads or special configuration on the client’s side. However, in some cases where the client is using special settings, or is missing basic components, some modifications are needed in order to use certain features, or to enrich the common user’s experience.

Please browse through the Q & A below to trace your query,
or post it to us at: support@easy-forex.com


Basic Terms

Operating system:
The fundamental software that runs your computer – MS Windows, Linux, Unix etc…

Web browser:
The software used to display web pages and to surf the web. The most popular browser is Microsoft Internet Explorer.

Firewall:
Hardware or software used to filter traffic between a computer (or between a network of computers) and the Web.

Antivirus:
Software used to protect a computer from viruses.

Antispyware:
Software used to protect a computer from spyware and adware.

Java technology:
A technology developed by Sun Microsystems for certain web applications. In order to use Java, clients must have a “Java virtual machine” installed on their computers.

Temporary Internet files:
Files stored on the client’s computer to help improve Internet surfing performance.


Recommended Requirements for better browsing

Computer:
Intel Pentium IV 3.0GHz, 2GB RAM, or higher.

Web browser:
Microsoft Internet Explorer version 8 or higher, Chrome or Firefox version 3.5x.
Note: Options trading is better viewed with Chrome, Firefox or Safari.
Note: Day Trading Zone is best viewed with Internet Explorer, Chrome or Firefox, Adobe Flash Player is required.

Mobile Site:
Any iPhone or Android phone, Blackberry is currently unsupported.

MT4 Mobile:
Currently supported on iPhone, Android and Windows mobile.

Internet connection:
Broadband 1.5 MB download speed, 256 KB upload speed. 3G and other mobile providers are dependent on signal strength and quality.

Mac users:
The Day Trading site is not currently compatible for Safari, we recommend Firefox with Adobe Flash Player installed.

Minimal Requirements

Computer:
Intel Pentium II (AMD/ Celeron equivalent) 500 MHz, 128 MB RAM)

Web browser:
Microsoft Internet Explorer 6

Internet connection:
ISDN 128 KB download/upload


Technical Difficulties

In the event the website is experiencing technical difficulties, trade assistance is available, and orders can be placed through our dealing desks:
* Europe: 357-25-828-899
* Australia: 61-3-9820-2711

Customer support is also available via email at cs@easy-forex.com

Factors that may affect service:
* failure of servers, networks, telecommunications lines
* failure or malfunction of hardware, including user computer
* overload of system capacities
* damage caused by wars, riots, severe weather, natural disasters, explosions and acts of God
* loss of power as provided by utility service
* software failure


Questions & Answers

Q: “I’m unable to view the CHARTS system”
A: The CHARTS system is based on Java and Flash technologies and requires that a “Java Virtual machine” and “Flash Player” are installed on your computer. If you can’t see the charts, you either don’t have Java VM or Flash Player, or Java is not running properly. Please refer to the links below for automatic installations of
Java: http://www.java.com/en/download/windows_automatic.jsp
Flash: http://www.adobe.com/go/getflashplayer

Q: “I’m unable to log into the website. I’m entering my username and password and nothing happens”
A: Solution 1: Your username and password are case sensitive, make sure “Caps Lock” is not turned on, and try again.
Solution 2: You have mistakenly pressed the “space bar” at the end or the beginning of the username or the password. Delete both and try again.
Solution 3: If you are connected to the Internet through an office network, this could be an office firewall issue. Please contact your system administrator.

Q: “Time shown in the Charts and the Financial Indicator pages is wrong.”
A: The time in both pages is defined according to your time zone. Please make sure your time zone settings are correct. Double click on the clock at the right bottom of your screen, and go to “Time Zone”. Select your time zone, go back to “Date & time”, set the correct time, and click OK.

Q: “The website keeps “freezing” and I’m unable to browse through it.”
A: Close all web pages, disconnect from the Internet, and delete the temporary Internet files stored on your computer (see below on how to do this). Restart your connection.

Q: “Nothing happens after logging in. I can’t see the trading Platform”
A: The easy-forex® Trading platform opens in a separate window after log-on. Disable any pop-up blocker currently running (i.e.: Internet Explorer integrated pop-up blocker, Google toolbar, etc.) or add easy-forex to the allowed sites list and try again.


How to add easy-forex® Web site to my trusted sites (for Internet Explorer, n/a for Firefox)

Go to Start -> Settings -> Control panel -> Internet options. Click on the Security tab, mark the “Trusted Sites” and click on “Sites”. At the “Add this website to this zone”, write http://www.easy-forex.com, uncheck the “Require SSL verification for all sites in this zone” checkbox, and click OK.

How to delete the temporary Internet files (for Internet Explorer)

Go to Start -> Settings -> Control panel -> Internet options. In the General tab, under the “Temporary Internet files” section, click “Delete files”, check the “Delete all offline content” checkbox, and click OK. This operation could take a few minutes.

How to delete the temporary Internet files (for Firefox)

Open Firefox, click Tools -> ‘Clear Private Data’, check the ‘Cache’, check box, click ‘ Clear Private data’.

How to disable Internet Explorer pop-up blocker

Go to Start -> Settings -> Control panel -> Internet options. In the privacy tab, uncheck the “block pop-ups” checkbox, and click OK.

How to disable Firefox pop-up blocker

Open Firefox, click on Tools -> Options, go to the ‘Content’ tab, uncheck the ‘Block pop-up windows’ check box, click OK.