Please browse through the Q & A below to trace your query,
or post it to us at: firstname.lastname@example.org
Temporary Internet files:
Recommended Requirements for better browsing
Intel Pentium IV 3.0GHz, 2GB RAM, or higher.
Microsoft Internet Explorer version 8 or higher, Chrome or Firefox version 3.5x.
Note: Options trading is better viewed with Chrome, Firefox or Safari.
Note: Day Trading Zone is best viewed with Internet Explorer, Chrome or Firefox, Adobe Flash Player is required.
Any iPhone or Android phone, Blackberry is currently unsupported.
Currently supported on iPhone, Android and Windows mobile.
Broadband 1.5 MB download speed, 256 KB upload speed. 3G and other mobile providers are dependent on signal strength and quality.
The Day Trading site is not currently compatible for Safari, we recommend Firefox with Adobe Flash Player installed.
Intel Pentium II (AMD/ Celeron equivalent) 500 MHz, 128 MB RAM)
Microsoft Internet Explorer 6
ISDN 128 KB download/upload
In the event the website is experiencing technical difficulties, trade assistance is available, and orders can be placed through our dealing desks:
* Europe: 357-25-828-899
* Australia: 61-3-9820-2711
Customer support is also available via email at email@example.com
Factors that may affect service:
* failure of servers, networks, telecommunications lines
* failure or malfunction of hardware, including user computer
* overload of system capacities
* damage caused by wars, riots, severe weather, natural disasters, explosions and acts of God * loss of power as provided by utility service
* software failure
Questions & Answers
A: The CHARTS system is based on Java and Flash technologies and requires that a “Java Virtual machine” and “Flash Player” are installed on your computer. If you can’t see the charts, you either don’t have Java VM or Flash Player, or Java is not running properly. Please refer to the links below for automatic installations of
A: Solution 1: Your username and password are case sensitive, make sure “Caps Lock” is not turned on, and try again.
Solution 2: You have mistakenly pressed the “space bar” at the end or the beginning of the username or the password. Delete both and try again.
Solution 3: If you are connected to the Internet through an office network, this could be an office firewall issue. Please contact your system administrator.
A: The time in both pages is defined according to your time zone. Please make sure your time zone settings are correct. Double click on the clock at the right bottom of your screen, and go to “Time Zone”. Select your time zone, go back to “Date & time”, set the correct time, and click OK.
A: Close all web pages, disconnect from the Internet, and delete the temporary Internet files stored on your computer (see below on how to do this). Restart your connection.
A: The easy-forex® Trading platform opens in a separate window after log-on. Disable any pop-up blocker currently running (i.e.: Internet Explorer integrated pop-up blocker, Google toolbar, etc.) or add easy-forex to the allowed sites list and try again.
How to add easy-forex® Web site to my trusted sites (for Internet Explorer, n/a for Firefox)
How to delete the temporary Internet files (for Internet Explorer)
How to delete the temporary Internet files (for Firefox)
Open Firefox, click Tools -> ‘Clear Private Data’, check the ‘Cache’, check box, click ‘ Clear Private data’.
How to disable Internet Explorer pop-up blocker
How to disable Firefox pop-up blocker
Open Firefox, click on Tools -> Options, go to the ‘Content’ tab, uncheck the ‘Block pop-up windows’ check box, click OK.