Jobs and Careers
easy-forex® welcomes applications from candidates interested in working with us, even if your background does not match any positions available on this site. Please note that applications will only receive a reply if scheduling an interview is deemed appropriate.
Mandarin Speaking Customer Support Representative
Overall Purpose of Role:
Overall responsibility for providing after-sales support to clients who have activated their trading accounts.
Main Activities and Responsibilities
- Responding to client requests and questions via, telephone, chat and email
- Assisting with any and all after-sales issues, which may include: collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc
- Assisting with client training and guiding them in learning how to operate the trading platforms
- Coordinating with the sales team and other relevant departments to properly and effectively assist clients
- Other duties as required (sales performance reports, administrative tasks)
Other Features of Job
- Location: Limassol, Cyprus
- Hours of work: 0900 – 1800 Monday to Friday, Role of Trust which ,may include overtime/weekends as part of the job, on call as and when required
Education, Qualifications and Training
- Associate Diploma/HND or equivalent in a relevant field
- Excellent computer training (Microsoft Office)
- Fluency in Mandarin and English (Other languages will be considered as an advantage)
- Previous experience in an office environment preferably with customer focus elements
Work Based Competencies
- Excellent communication & organisational skills
Please send your most up to date CV detailing your experience to the following email address firstname.lastname@example.org and we will contact you should an interview be deemed appropriate. Please note that the right candidate must be able to legally work in Cyprus.