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Jobs and Careers

easy-forex® welcomes applications from candidates interested in working with us, even if your background does not match any positions available on this site. Please note that applications will only receive a reply if scheduling an interview is deemed appropriate.


Mandarin Speaking Customer Support Representative

Overall Purpose of Role:

Overall responsibility for providing after-sales support to clients who have activated their trading accounts.

Main Activities and Responsibilities

  • Responding to client requests and questions via, telephone, chat and email
  • Assisting with any and all after-sales issues, which may include: collecting documents, withdrawals, deposits, funds transfers, account creations, trading issues, etc
  • Assisting with client training and guiding them in learning how to operate the trading platforms
  • Coordinating with the sales team and other relevant departments to properly and effectively assist clients
  • Other duties as required (sales performance reports, administrative tasks)

Other Features of Job

  • Location: Limassol, Cyprus
  • Hours of work: 0900 – 1800 Monday to Friday, Role of Trust which ,may include overtime/weekends as part of the job, on call as and when required

Education, Qualifications and Training

Preferred:

  • Associate Diploma/HND or equivalent in a relevant field
  • Excellent computer training (Microsoft Office)
  • Fluency in Mandarin and English (Other languages will be considered as an advantage)

Experience

Essential:

  • Previous experience in an office environment preferably with customer focus elements

Work Based Competencies

Essential:

  • Excellent communication & organisational skills

Please send your most up to date CV detailing your experience to the following email address jobs-hq@easy-forex.com and we will contact you should an interview be deemed appropriate. Please note that the right candidate must be able to legally work in Cyprus.